returns
Our goal is for you to be in love with your purchase, so feel free to contact us with any questions you have before or after you placed your order, we will be happy to help: support@webandits.eu.
If something still doesn’t meet your expectations, you have the right to return within 14 days from the day you receive your package.
All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. In comparison to fast fashion retailers who usually destroy returns to save cost, we do take time to check all returns thoroughly and prepare them for resale to guarantee every customer a perfect experience. Please help us do that by sending them nicely folded in the original packaging. Sustainability starts with respect towards everything and everyone in the process.
To receive your return label please follow the instructions below.
Please note that we don’t offer exchanges. If you would like to have a different size or color, please place a new order.
return instructions
1. Click on the displayed link below. You will be forwarded to our logistic partners return page. When you placed your order, you received a confirmation email that included your tracking number. Please enter it in the link below. Your details will be retrieved and a return label will be generated. You will receive it via email from WeShip.
>>> Click HERE to receive your return label.
2. Print out the label you received via email. Please place the product description section inside the package and attach the shipping label to the outside of the package in a clearly visible location.
3. Pack the goods you wish to return with corresponding price tags in the original package and safely. Make sure all zippers and buttons are closed and all items are nicely folded.
4. The payment will be refunded within 14 days with the same payment method you chose for your order. The shipping fee of €10,- will be automatically deducted. If you paid with Klarna, please also note this in your Klarna app to avoid extra charges. If the items are very crammed or otherwise in a bad condition and need extra care, the refund might take longer and the incurring cost will be deducted from the refund!
Please note that we can only process returns with the provided return label as described above. Thank you!